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Notes from the front desk

Operations, distribution, revenue and compliance — written by people who have stood at front desks, not by a content agency.

Buying · 18 Jul 2026 · 7 min read

Hotel software pricing in India: minimum bills, “interfaces”, and other fine print

A buyer's guide to the quote you're about to receive — the six places hotel software pricing hides, and the questions that surface them before you sign.

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Buying · 17 Jul 2026

How to choose a hotel PMS in India: a 12-question checklist

Every demo looks good — that's what demos are for. Twelve questions that separate software built for hotels from software built for demos, with the answers worth hearing.

Money · 16 Jul 2026

The real cost of OTA commissions for a 20-room hotel

Not a rant against OTAs — a worked example. What a typical 20-room property actually pays per year, and what each lever is worth in rupees.

Guest experience · 15 Jul 2026

WhatsApp for hotels: confirmations, concierge and collections

Indian guests don't read email — they read WhatsApp. The four jobs it should be doing for your hotel, and the mistakes that get numbers blocked.

Distribution · 2 Jul 2026

OTAs take 18–25% of every booking. Here's the direct-booking playbook.

Commissions are most hotels' second-biggest cost after payroll — and the easiest one to shrink. A practical plan that doesn't require a marketing team.

Basics · 24 Jun 2026

What is a channel manager? (And why rate parity breaks without one)

The plumbing between your rooms and every OTA, explained without vendor fog — plus the overbooking math that makes it non-optional past one channel.

Operations · 15 Jun 2026

The night audit, demystified: what your PMS should do at 3am

Every hotel closes its day. The only question is whether a person stays up to do it — or a system does it right, every night, unsupervised.

Revenue · 5 Jun 2026

Dynamic pricing for independent hotels: a practical guide

You don't need a revenue analyst to stop selling Saturdays at Tuesday prices. You need pace data, three rules, and the nerve to raise rates.

Compliance · 18 May 2026

GST for Indian hotels: slabs, invoices and the registers your CA actually needs

Room-rate slabs, F&B rates, CGST/SGST splits and the monthly registers — the compliance layer your PMS should produce as a by-product of a normal day.

Guides · 8 May 2026

Switching your PMS without losing a single booking

The fear of migration keeps hotels on software they've outgrown for years. Here's the 48-hour cutover plan we actually run — parallel window included.

Reading about hotel software is slower than seeing it

A 20-minute demo on your own room types answers more than any article. We'll show the exact features these posts describe.

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